PRIVACY POLICY
At Breckland Body Tech, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you contact us, visit our website, or use our services.
1. Information We Collect
We may collect the following information when you contact us or make an enquiry:
Your name, email address, and telephone number
Vehicle details relevant to your enquiry or booking
Photos or descriptions you provide to obtain an estimate
Any other details you choose to share with us
We also collect basic technical information, such as your IP address and browser type, to help us improve our website performance and security.
2. How We Use Your Information
Your information is used only to:
Respond to your enquiries and provide quotations
Arrange and complete repair or restoration work
Manage bookings and payments
Maintain internal records for customer service and legal purposes
Improve our website and service quality
We do not sell, rent, or trade your information with third parties.
3. Sharing Your Information
We may share limited details only when necessary, for example:
With insurance companies or assessors involved in a repair claim
With trusted service providers who help us operate our business (such as IT or email systems)
All partners are required to keep your information secure and use it only for the intended purpose.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All electronic data is stored securely, and any paper records are kept in locked premises.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of our working relationship and up to six years afterwards to comply with legal and tax requirements.
6. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Ask us to correct or update inaccurate information
Request the deletion of your data, where legally permissible
Withdraw consent to processing (where applicable)
To exercise any of these rights, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance user experience and monitor site performance. Cookies are small text files stored on your device that help improve navigation and analytics. You can disable cookies at any time through your browser settings, though this may affect certain website features.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Breckland Body Tech
Unit 28, Haverscroft Industrial Estate, New Road, Attleborough, Norfolk, NR17 1YE
📧 info@brecklandbodytech.co.uk
📞 01953 456738
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The most recent version will always be available on our website.
Last updated: October 2025